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My camera isn't working in Teams

Annotation:Microsoft Teams will not back up Internet Explorer 11 starting November xxx, 2020. Acquire more. Please note that Internet Explorer 11 will remain a supported browser. Cyberspace Explorer 11 is a component of the Windows operating arrangement and follows the Lifecycle Policy for the product on which it is installed.

If you're having trouble with the camera in Microsoft Teams, nosotros have some suggestions to assist yous get back on track.

Tip:Windows 10 users can also go here for more information most troubleshooting common camera issues.

Check for updates

Make sure you have the latest Windows updateor Mac Os update andTeams app version installed.

To check for updates in Teams, become to your contour motion-picture show in the upper-right of the Teams app and select Cheque for updates. Updates install in the background if they are available.

Note:For troubleshooting with Teams in Virtual Desktop Infrastructures (VDI), please talk to your IT ambassador or become hither for more data.

Bank check if your camera is in employ

To make sure you tin utilise your camera in Teams:

• Close all other apps that might be using your photographic camera (like Skype or FaceTime).

• If y'all're using an external camera, try unplugging information technology and plugging information technology back in.

• You can frequently save time and effort by restarting your device.

Make a test call

To make a exam call, select Settings and more at the peak-correct of Teams, so chooseSettings>Devices. Then selectMake a test call underAudio devices.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Telephone call Bot and record a short message. The message will playback for yous. After that, you'll get a summary of the examination call, and you can go to your device settings to make changes.

Notes:

• The examination call feature is simply bachelor in English language for now. Additional languages are coming shortly.

• We'll delete your exam recording immediately later on the call. It won't exist retained or used by Microsoft.

• The test call characteristic is currently unavailable for Teams on the web.

Troubleshooting for Windows

If you are nonetheless having trouble with your photographic camera, hither are some more than solutions to endeavour:

Bank check your app permissions

You might need to change i of your device permissions. Here'due south how to check:

1. OpenSettings

2. UnderPrivacy, selectCamera

3. Brand sure the setting forCamera admission for this device is turnedOn

   • If the setting is already turned on, turn the setting off then dorsum on again

4. Close all apps and restart your device

Bank check your drivers

When your photographic camera isn't working in Windows 10 (or if you're using an external webcam), it might be a problem with your drivers. Become here for footstep-by-step instructions for checking your Windows drivers.

Troubleshooting for Mac Os

If you are however having trouble with your camera, here is another solution to attempt:

Check your app permissions

You might demand to modify one of your device permissions.

1. OpenSystem Preferences

2. SelectSecurity & Privacy

3. NetherPrivacy, cullCameraon the left

4. Make certainMicrosoft Teams is selected

5. Shut all apps and restart your device

Note:These settings just utilise to Mac OS ten.14 and college.

Troubleshooting for Teams on the spider web

If you're using Teams on the web, hither is something you can practise to brand certain your camera and microphone are set up upward properly:

Check your browser settings

It is important to bank check your browser permissions and settings. Yous may demand to "allow" your camera and/or microphone to work in Teams.

Note:Microsoft Teams on the spider web is currently supported in Chrome, Border, Firefox, and Internet Explorer 11.

Whether you're using Chrome or other browsers (like Microsoft Edge or Firefox), yous can start withSettings (or Options) and then find the photographic camera and microphone.

For example, in Chrome:

1. Become to Settings > Privacy and Security > Site Settings > View permissions and data stored across sites.

2. From here, enter "teams.microsoft.com" in the Search field.

3. Open up the "Microsoft.com" group and curlicue downward to find "teams.microsoft.com" and select information technology.

4. Here, prepare the Photographic camera and Microphone to Allow access to these devices.

Need more help?

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Source: https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade

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