Character loss on upload

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    • #one

    I've lost two characters afterward uploading to both a tek transmitter (while on valgeuro) and a cave drop in aberration. I have successfully retrieved one character from abnormality to valgeuro. Out of 3 characters losing ii is beyond irritating. I don't know how to mitigate or avoid it altogether. Anyone else having like issues?

    I have also lost all associated tames and items in the transfer as well.:cursing: <X

    • #2

    This has been happening a lot to players on our cluster likewise ever since a couple of updates ago (its always been an issue, but has only recently gotten actually bad). I did a bunch of testing and was able to recreate information technology within five minutes every time over the course of an hour. Here's what I've institute for your reference:

    i. The issue appears to be that the game is losing the connection between your PSN, XBOX, or Steam IDs and your bodily character. So fifty-fifty though its still there, the game doesnt recognize it and thinks you need to create a new character.

    1.a. When you lose the connectedness between the two, it seems the character is "lost" in the cloud somewhere and the game doesnt know where it is and thinks its on a different server. Even though it may be right in forepart of yous if y'all manage to make a new character and get dorsum to your base.

    2. This issue takes 2 forms.

    ii.a. The first, is that after transferring from one map to some other and then once again subsequently that and then log off, it will consistently lose the connection. Then consistently that it can be reproduced in 7 minutes or less (depending on your distance from an obelisk when you spawn and the run time to get there)

    two.b. The second is when transferring, the disconnect happens mid transfer. This one I couldnt reproduce equally consistently, and I've had mixed results with it. Sometimes the character will however be in the download window, sometimes it wont. If its not in the downloads, theres unfortunately no style to get information technology dorsum :(

    3. There seems to be a "workaround" that we recommend to our players that seems to prevent scenario 2.a. Its a pain, just its improve than losing your character.

    3.a Since the issue is with a "lagged" connexion between the server and your character data, if your graphic symbol dies in-between transfers, it forces a "sync" to that server, which forces that connectedness. One time thats established, information technology should be safety to transfer. Apparently not guaranteed, but it seems to be helping on our servers.

    four. For the issue where the grapheme is lost on upload, I unfortunately have not constitute a style effectually that one. Like i said above, sometimes its in the downloads still when you log dorsum in, other times its not. If its not, it is what it is.

    five. As a precaution, at that place'southward a couple options:

    5a. you tin manually upload the dinos/items to the obelisks/drops so they are split up from your grapheme, and so that if yous lose your grapheme at least you still have your stuff, or you tin can kill your character correct before transferring and so transfer to effort and sync that fresh connectedness as i mentioned above.

    All of the above is a pain, and I tried to reproduce it on an official server but I couldnt make it to the obelisk without being killed, so I'yard not certain if its official servers every bit well as unofficial or not. Hopefully this helps, and hopefully Wildcard is working on something for it...

    • #3

    My goodness that is a lot to assimilate! But I capeesh the info. I've been able to transfer i character so far, but take not been able to transfer a single tame. It used to show me a timer in the drops, but now the items or tames merely go into the driblet with no timer. It also used to tell me something is existence uploaded, but now the detail/tame just go into the ob like I'm moving inventory effectually. And the choice for travel to some other ark doesn't even exist, only upload survivor.

    I've only been back to ark for about a month now so I'thousand not in the know about the contempo problems that may accept popped up.
    I really wish I could modify my timezone stamp because trying to do a quick reset to relieve these things without going too far dorsum is a pain in the A!

    Is there any give-and-take on a fix for this, or is neither nitrado or wildcard being forthcoming, allow lone acknowledging information technology?

    • #iv

    WC would have their own updates at there support site. As far as I know it still exists.

    Double cheque your CA settings.

    • #5

    WC would have their ain updates at there support site. Equally far as I know it nonetheless exists.

    Double bank check your CA settings.

    Everything is open as I have two servers and two of my friends accept their ain. Looking into WC updates.

    • #6

    I can upload dinos and items with no bug atm.

    • #7

    I know its probably the first thing that was checked, merely just in example, have you double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow it would disable cross-ark even if theres a cluster id, and its easy enough to overlook

    • #viii

    As of you writing that it was checked and has been. I play on both pc and xbox.

    • #9

    I can upload dinos and items with no issues atm.

    I know its probably the first thing that was checked, but merely in case, take you double checked that the checkbox for CrossArk is selected above the Cluster ID? If that got deselected somehow information technology would disable cross-ark fifty-fifty if theres a cluster id, and its easy enough to overlook

    Basically when I try to upload a tame, I get no timer, there is no loading window that pops up. The creature goes in and the timer looks like --:--:--. In fact, it no longer says transfer to a different ark, simply upload survivor. Fifty-fifty items no longer get a timer.

    • #x

    Small update: I turned crossark off and then ill play on my xbox lone now. But I did another thing on a distraction and I'one thousand thinking it is what has shown some promise.

    I've been signing in with my girlfriends controller which signs into her account first, so I'd bandy to my account and play (Both accounts are notwithstanding signed in). Since I've been doing this, my map hasn't been saving ingame (On xbox, not pc. Pc map was fine). I'd have to rediscover everything. Withal, on my pc it was fine. And then I was thinking the 2 accounts were clashing, and since my pc only had ane agile, I thought it might exist this causing some issue.

    And then I sign her off, use my ain controller and was able to transfer some items from Valgeurro to Ragnarock successfully. I'm gonna test more after piece of work, but information technology went equally it should accept on those transfer so I'm optimistic.